driving better customer experiences
for car dealerships
so your team can do what they do best,
sell & service more vehicles.
outsource your customer service
3 Quick Customer Service Facts:
HOW DOES CUSTOMER SERVICE
IMPACT A CAR DEALERSHIP?
Customer Retention & Loyalty
Customer defection rate: Studies show that 89% of customers will switch to a competitor after a poor customer service experience. In the automotive industry, this could mean losing a lifetime customer who may otherwise return for future vehicle purchases, vehicle servicing, and refer friends & family.
Negative Reviews & Reputation
Online reviews impact: Approximately 97% of consumers read online reviews before making a purchase. A negative review, especially regarding customer service, can drive potential customers away. Studies show that one negative review can cost a dealership 30 customers on average.
Impact on Service Departments
Lost service revenue: Service departments often contribute significantly to dealership profits. 70% of customers who experience bad customer service won’t return for future maintenance or repair services, leading to a loss in long-term revenue and eventual new car sales opportunities.
Sales & Revenue
Reduced sales: Poor customer service can directly impact sales. Research indicates that 55% of consumers have abandoned a purchase due to poor customer service, translating to significant revenue losses in a dealership.
Employee Morale & Turnover
High employee turnover: A dealership with consistently poor customer service often suffers from poor internal culture, leading to high employee turnover. In the auto industry, employee turnover rates can be as high as 46%, with a significant portion attributed to poor work environments driven by unhappy customers.
Financial Impacts
Decreased profitability: Dealerships that fail to prioritize customer satisfaction experience reduced profitability, as dissatisfied customers not only buy fewer cars but also are less likely to use other profit centers such as the service lane, dealer financing, extended warranties, or trade-in their vehicles.
EFFORTLESS CUSTOMER Service for your car dealership.
We provide a seamless, end-to-end customer service solution tailored to automotive dealerships, designed to anticipate and resolve issues before they arise. By streamlining communications, providing real-time support, and enhancing customer interactions, we help dealerships improve satisfaction, reduce complaints, build loyalty and grow their business—all while allowing your sales and service teams to focus on what they do best:
deliver exceptional automotive experiences.
OUR SERVICES
Expert customer service agents.
Our expert, trained, and dedicated customer service agents are committed to helping your dealership resolve any and all customer service issues for both your sales and service departments. With a focus on efficiency and care, our team is equipped to manage customer concerns with professionalism and expertise, ensuring a seamless experience for your dealership. We take pride in our ability to deliver effective solutions that enhance customer satisfaction, leaving your team free to focus on what they do best – providing outstanding service and sales experiences.
customer service for your sales & Service departments.
Handle incoming customer service issues via phone, email, and text, providing prompt and effective solutions. Expert customer service agents contact and communicate with all new sales & service lane customers as well as unsold sales & service opportunities to resolve any potential issues and encourage positive customer reviews and OEM survey responses as well as be-back opportunities.
customer service training for your staff.
We offer comprehensive training for dealer partner staff to improve their customer service processes. Our program focuses on practical techniques, including active listening, resolving complaints quickly, and personalized communication strategies. By leveraging proven customer service methods, we help dealerships create a seamless, positive experience that builds trust and loyalty, driving higher satisfaction and retention. Through real-world examples and interactive sessions, we ensure staff are equipped with the skills needed to excel in customer interactions and boost overall dealership performance.
Daily ‘meeting’:
Provide partner dealerships with a ‘morning meeting’ report detailing outstanding customer service issues and suggested resolutions.
real time communication.
Maintain a real-time, 'live' list of outstanding customer service issues accessible by partner dealerships for quick action and resolution. Send notifications to dealer partners when customer service issues are resolved, ensuring continuous updates.
renewed focus for your teams.
Free up sales and service professionals to focus on delivering exceptional customer experiences at your dealership while we handle the follow-up and issue resolution processes of any outstanding customer service issues.
What is great Automotive Customer Service?
Automotive customer service is a focused strategy that caters to customer expectations at every stage of the car-buying and car-servicing experience. In the world of car dealerships, customer service is often the most critical factor separating successful dealerships from those struggling to maintain market share in sales & service. But what exactly is great automotive customer service, and why is it so important to the industry? Let’s break down what customer service in the auto industry should be, what sales & service customers expect, and how dealerships can improve their approach.
Featured articles
-
![]()
How Customer Service Can Help Stellantis Dealerships Win Back Market Share and Consumer Confidence!
-
![]()
What This Year’s Yankees vs. Dodgers World Series Can Teach You About Customer Service.
-
![]()
Customer Service: The Toyota Way
-
![]()
7 Customer Service Hacks That Will Keep Car Buyers Coming Back for Life!
-
![]()
Why Do So Many Car Dealers Struggle with Customer Service?
