Spring training in baseball is more than just a preseason warm-up—it’s a time for fine-tuning skills, building chemistry, and preparing for a long, competitive season. Every year, teams head to Florida and Arizona to drill the fundamentals, test new strategies, and ensure they are ready to meet fan expectations.

In many ways, running a car dealership’s customer service department is no different. Just like in baseball, success in customer service isn’t about luck; it’s about preparation, consistency, and a commitment to excellence.

When it comes to customer service, one of the most overlooked challenges in car dealerships is the fear of confrontation. Dealer management often avoids addressing customer complaints or negative feedback because the prospect of conflict feels uncomfortable. While this instinct may seem like self-preservation, it has damaging consequences for customer expectations, dealership reputations, and ultimately, market share.

This fear creates a vicious cycle. Ignored issues escalate, frustrated customers leave, and bad reviews pile up. The good news? Tackling confrontation head-on—rather than shying away from it—leads to better customer service, happier clients, and stronger dealership performance.

Running a successful car dealership means juggling many roles, from managing sales and service operations to building strong customer relationships. Customer service, though essential, often competes for time with these core activities, leaving dealership teams overstretched. In today's competitive market, prioritizing exceptional customer service can set your dealership apart—but handling it in-house isn’t always the best or most efficient option.

Outsourcing your customer service might just be the solution to deliver exceptional service while freeing up your team’s time for what they do best: selling and servicing vehicles. At 10x Customer Service, we’ve seen firsthand how effective outsourcing can be for dealerships. Here’s why it’s worth considering.

In the automotive world, Toyota stands as a prime example of how excellent customer service can contribute to long-term success. They’ve mastered a model that goes beyond simply selling cars – they’re focused on creating loyal customers for life. Toyota’s approach to customer service offers valuable insights that any dealership can learn from, and by applying similar principles, your dealership can significantly enhance its customer experience, reduce complaints, and, ultimately, drive more sales. Here, we’ll break down what we at 10x Customer Service call "The Toyota Way" in customer service and how dealerships can achieve this model through outsourcing.

In the automotive industry, selling cars is both an art and a science. Whether you're a seasoned salesperson or a new team member on the lot, there are always new tactics and strategies that can help drive sales higher. As the head of customer service at 10x Customer Service, I’ve seen firsthand how prioritizing customer service can create a ripple effect that leads to more sales, satisfied customers, and repeat business. Here, I'll share some of the best ways to sell more cars at your dealership and, ultimately, create a reputation that will keep car buyers coming back.

Every year, the World Series brings us the best of baseball—a clash of legendary teams, a showcase of skill, strategy, and teamwork. This year’s Yankees vs. Dodgers matchup wasn’t just about baseball; it also provides a valuable lesson in customer service. From how each team handles high-pressure situations to how they prepare for the ultimate goal, dealerships can learn a lot about creating a winning customer service strategy. Just like in baseball, success in customer service isn’t just about playing defense; it’s about staying on the offense, anticipating needs, and coming together as a team.

Let’s break down how this years fall classic can teach us to improve dealership customer service, turning your team into customer service champions.

If you want to boost your car sales, the answer lies in meeting and exceeding customer expectations through stellar customer service. In today’s competitive auto market, car dealerships are constantly battling to capture and maintain market share. With more options than ever, potential customers can easily compare prices, vehicles, and reviews from multiple dealerships before deciding where to take their business. So, how do you stand out and ensure that when customers walk through your doors—or visit your website—they choose your dealership? Exceptional customer service.

Here are some powerful yet simple ways dealerships can enhance their customer service—completely for free. In the fast-paced world of car dealerships, providing exceptional customer service doesn’t have to come with a hefty price tag. While large-scale customer service improvements often require investment, there are several no-cost actions that automotive dealerships can implement today to better meet customer expectations, improve their market share, and boost overall dealer management.

Customer service has become one of the most critical factors in the success or failure of car dealerships. Yet, many dealerships still find themselves struggling to meet customer expectations, which often results in losing market share. The automotive industry is fast-paced, competitive, and constantly evolving, but customer service remains a challenge for many. So, why do so many car dealers struggle with customer service? Let’s dive into the pain points and challenges dealers face.

Automotive customer service is a comprehensive strategy that caters to customer expectations at every stage of the car-buying and ownership experience. In the world of car dealerships, customer service is often the most critical factor separating successful dealerships from those struggling to maintain market share. But what exactly is automotive customer service, and why is it such a cornerstone of the industry? Let’s break down what customer service in the automotive industry should be, what customers expect, and how dealerships can improve their approach.

In recent years, Stellantis as a manufacturer and Stellantis dealerships in general, have faced challenges when it comes to maintaining market share and consumer confidence in a competitive automotive landscape. With brands like Chrysler, Jeep, Dodge, Ram, and Fiat under its umbrella, Stellantis has the potential to thrive in the U.S. automotive market, but unlocking this success requires more than innovative vehicles—it demands a renewed focus on exceptional customer service. For Stellantis dealerships to regain market share and elevate sales numbers, the key lies in an often overlooked but crucial element: customer service.

Customer service is the cornerstone of any successful car dealership. But what happens when things go wrong? It’s inevitable that not every customer experience will go as planned, and sometimes, customers leave your dealership feeling frustrated or angry. While this can feel like a disaster, it’s also a prime opportunity to win those customers back—and even turn them into loyal advocates for your business. Here’s how you can do just that.

Negative online reviews can be a dealership’s worst nightmare. With potential car buyers spending hours researching before they even step foot into your showroom, a series of poor reviews can erode trust faster than you can say “oil change.” But here’s the thing: negative reviews don’t have to spell disaster. In fact, handled correctly, they can become an opportunity to win over customers and show the true value of your dealership’s customer service.

In the automotive dealership world, service departments are the lifeblood of long-term customer relationships. A thriving service department ensures repeat customers, drives loyalty, and provides a steady stream of revenue. But how can dealerships boost their service appointments and maximize customer retention? The answer lies in one key factor: proactive customer service.

In today’s automotive market, transparency and honesty have become essential in the customer service experience. Consumers are more informed than ever, with access to endless research, online reviews, and comparisons. This shift has raised expectations—buyers now demand openness and integrity from the dealerships they choose to trust with one of their biggest financial decisions. Failing to meet these expectations can severely damage your dealership’s reputation and bottom line.

In the automotive industry, the quality of customer service can be the deciding factor between a one-time transaction and a lifelong customer relationship. For many dealerships, the focus tends to be on sales volume and closing deals. While that’s understandable, the key to long-term success lies in the ability to bring those same customers back through your doors again and again.

So, how do you ensure your customers keep coming back? The answer is simple: exceptional customer service.

In the automotive industry, the sale is often won—or lost—before the customer drives off the lot. While product knowledge, competitive pricing, and persuasive sales techniques are crucial, a single unresolved customer complaint can undo all that effort. The faster and more effectively your dealership addresses these concerns, the better your chances of securing the sale and nurturing long-term customer loyalty.

Here are five ways to boost your dealership’s sales by resolving customer complaints before they leave your lot.

Customer complaints are inevitable, but how you handle them can make or break your dealership’s reputation. In today's competitive automotive market, a solid complaint-resolution process isn't just nice to have—it's crucial. An effective process not only helps retain unhappy customers but can also turn them into lifelong brand advocates. Here's a comprehensive guide on how to build a complaint-resolution system that works for your dealership.

In today’s competitive automotive market, a dealership’s reputation hinges not only on the cars they sell but on how they treat their customers. Buyers are more discerning than ever, with customer service playing a pivotal role in determining where they choose to spend their money. Let’s explore the top reasons why car buyers flock to dealerships that prioritize customer service—and why your dealership can’t afford to overlook this critical aspect of your business.

In today’s digital age, a single negative review can be a tipping point for a potential car buyer. While dealerships might pride themselves on providing a top-notch sales experience, negative reviews often slip through the cracks, leaving dealership management scratching their heads. So, what’s the real reason customers leave negative reviews after car purchases?