What This Year’s Yankees vs. Dodgers World Series Can Teach You About Customer Service.

Every year, the World Series brings us the best of baseball—a clash of legendary teams, a showcase of skill, strategy, and teamwork. This year’s Yankees vs. Dodgers matchup wasn’t just about baseball; it also provides a valuable lesson in customer service. From how each team handles high-pressure situations to how they prepare for the ultimate goal, dealerships can learn a lot about creating a winning customer service strategy. Just like in baseball, success in customer service isn’t just about playing defense; it’s about staying on the offense, anticipating needs, and coming together as a team.

Let’s break down how this years fall classic can teach us to improve dealership customer service, turning your team into customer service champions.

1. Consistency is Key – Play Every Game Like It’s the World Series

Throughout the regular season, both the Yankees and Dodgers have one thing in common: consistency. From game to game, they don’t take their foot off the gas, whether they’re playing at home or away. This level of consistency is something that every dealership should apply to its customer service strategy. Every interaction with a customer, whether it's a phone call, email, or face-to-face, should feel as important as winning a Game 7 in the World Series.

Consistency builds trust. If your customers know they’ll receive the same great service every time they contact your dealership, they’ll be more likely to stay loyal. Think of it like this: if the Yankees started fielding a different team for every game, how could they expect to win? Likewise, if your team doesn’t handle every customer issue with the same level of attention, you risk losing them to competitors.

2. Adaptability Under Pressure – Know When to Pivot

One of the most exciting parts of watching baseball, especially at the level of the World Series, is seeing how players and managers adapt to the game as it unfolds. Sometimes, a star player has an off night, or the other team surprises you with an unexpected move. This is where strategic pivots come into play. The managers call for lineup changes, substitute pitchers, or switch the batting order—all in an effort to win.

In customer service, the same adaptability is crucial. Your dealership might have a well-oiled process, but what happens when a customer’s frustration takes an unexpected turn? Do you have the systems in place to respond quickly and adapt to the situation? Or, do you continue with a one-size-fits-all approach that might leave the customer even more dissatisfied? Being able to pivot in these moments, addressing the customer’s unique needs, can turn a potentially negative situation into a positive one.

3. Teamwork Wins Championships – Everyone Has a Role to Play

The Yankees and Dodgers didn’t make it to the World Series on the strength of one player alone. Sure, there are standout stars, but baseball is a team sport, and no one can win without a collective effort. Similarly, a dealership can’t win at customer service by relying on a single star employee. From the receptionist to the service department to the sales manager, every member of the team has a role in delivering an exceptional customer experience.

Successful teams know how to work together seamlessly, handing off tasks efficiently and ensuring that no customer falls through the cracks. If your team is fragmented or there’s a lack of communication between departments, it’s like a baseball team where the shortstop doesn’t know what the second baseman is doing—mistakes happen, and you lose ground.

4. Preparation is Everything – Don’t Wait for the Big Moment to Practice

Before the World Series even begins, both teams spend hours studying the competition, reviewing game footage, and practicing their plays. By the time they hit the field, they’ve anticipated nearly every scenario that could come up in the game. That same preparation is needed in customer service.

You can’t wait until a customer issue arises to decide how to handle it. Your dealership needs to be proactive, creating a game plan for resolving common complaints and anticipating customer needs before they even voice them. When your team is prepared and knows exactly how to handle each type of issue, it shows in the speed and quality of the service you provide.

5. Fans Remember the Experience – Customer Loyalty is the Ultimate Victory

When you think about the Yankees and Dodgers, their fans are an essential part of the story. Win or lose, those fans stay loyal because of the experiences they’ve had with the team over the years. They’re not just buying tickets; they’re buying an emotional connection, a sense of belonging to something bigger.

The same applies to your dealership. Customer loyalty isn’t just about delivering a product—it’s about the entire experience. From the moment someone steps into your showroom to the post-sale follow-up, every touchpoint matters. Are you giving your customers the kind of experience they’ll remember and rave about to their friends? Or are you leaving them with a sour taste in their mouths?

How 10x Customer Service Can Help Your Dealership Win

Just like the Yankees and Dodgers rely on their coaches, managers, and support staff to handle strategy and logistics, your dealership needs a dedicated customer service team to handle the day-to-day needs of your customers. That’s where we come in.

At www.10xcustomerservice.com, we specialize in helping dealerships like yours elevate their customer service game by outsourcing customer service management to our professional team. By taking the customer service burden off your shoulders, we free up your management team to focus on what they do best—selling and servicing more vehicles.

Whether it’s managing customer complaints, handling follow-ups, or simply providing a consistent and excellent customer experience, we’ve got you covered. Let us help you build the kind of customer service legacy that keeps customers coming back season after season.

In the end, just like in baseball, it’s not about how many times you win—it’s about how you play the game. Let’s help you play to win.

Ready to win the customer service World Series? Contact us at www.10xcustomerservice.com and let’s get started today!